In short
- Write to [email protected] for anything about the app, your account or your data.
- Subscriptions are managed and cancelled in your App Store or Google Play account, not by deleting the app.
- You can delete your account and its cloud records inside the app, under Settings → Privacy & data.
- The Bible text is free and works offline; no account is needed to read or pray.
- If you are in danger, do not wait for an email reply. Call your local emergency number.
We are a small team and we read every message. Here is how to reach us and how to do the most common things yourself.
1. Contact us
Write to [email protected]. To help us answer in one reply, include:
- what you were trying to do and what happened instead;
- your device and system version (for example, iPhone, iOS 26) and the Emmaus version;
- for purchase questions, the store (App Store or Google Play) and the date of purchase.
Please do not send passwords or card details. We will never ask for them. You also do not need to tell us about your tradition, your prayers or anything in your journal for us to help.
2. If you need help right now
Emmaus is not a crisis service and email is not monitored around the clock. If you are in danger or thinking about ending your life, call your local emergency number. In the US, call or text 988 (Suicide & Crisis Lifeline).
3. Subscriptions at a glance
| I want to | Where |
|---|---|
| Cancel or change plan (iPhone, iPad) | iOS Settings → your name → Subscriptions → Emmaus |
| Cancel or change plan (Android) | Google Play → profile → Payments & subscriptions → Subscriptions |
| Restore a purchase | Emmaus+ screen in the app → Restore purchases |
| Ask for a refund (Apple) | reportaproblem.apple.com |
| Ask for a refund (Google) | Google Play refund help |
Deleting the app or your Emmaus account does not cancel a subscription. The details are in the Terms of Use.
4. Your account and your data
- Export: Settings → Privacy & data → Export my data creates a file of the records on your device.
- Delete: Settings → Privacy & data → Delete my account and data.
- Cannot open the app? Email us from the address of the account and ask us to delete it.
- Privacy requests (access, correction, deletion, objection): write to the same address. The Privacy Policy explains your rights.
5. Frequently asked questions
The answers to the most common questions follow below.
Questions
How do I cancel or manage my Emmaus+ subscription on iPhone or iPad?
Open the iOS Settings app, tap your name, then Subscriptions, then Emmaus, and choose Cancel Subscription. You can also get there from Emmaus under Settings → Subscription → Manage subscription. Cancel at least 24 hours before the renewal date. Your access continues until the end of the period you already paid for. Deleting the app does not cancel a subscription.
How do I cancel or manage my Emmaus+ subscription on Android?
Open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose Emmaus. From there you can cancel or change the plan. The same page opens from Emmaus under Settings → Subscription → Manage subscription. After you cancel, access continues until the end of the paid period. Uninstalling the app does not cancel a subscription.
How do I restore my purchase on a new phone?
Make sure the new device is signed in to the same Apple or Google account you bought the subscription with. Then open the Emmaus+ screen in the app and tap Restore purchases. Restoring brings back your subscription only. Your reading progress, highlights and bookmarks come back through sync, if you had turned it on with an Emmaus account on the old device.
How do I get a refund?
Payments are taken by the stores, so refunds are handled by them. For an App Store purchase, request a refund from Apple at reportaproblem.apple.com. For a Google Play purchase, use the refund option in your Google Play order history. If you get stuck, write to [email protected] with the store and the purchase date and we will point you to the right step.
How do I delete my Emmaus account and data?
In the app, open Settings → Privacy & data → Delete my account and data. If you are signed in, you confirm your identity again; then your synced records and notes are removed from our servers, your sign-in account is deleted and the records on that device are cleared. If you cannot open the app, email [email protected] from the account's address. Cancel any subscription in the store separately.
Where is my data kept?
Your tradition, burdens and intentions, ritual answers and private prayer journal are stored only on your device. Reading progress, highlights, bookmarks and notes are on your device too, unless you create an account and turn on sync; then the records you chose are stored under your account on servers in Frankfurt, Germany. Verse notes sync only if you allow that separately. The Privacy Policy has the full list.
Can I read the Bible offline?
Yes. The translations that come with Emmaus are stored inside the app, so reading, searching, highlighting, taking notes and the daily ritual work without a connection and without an account. You need to be online only for sign-in, sync, and buying or restoring a subscription.
How do I change my tradition or calendar?
Open Settings → Reading & tradition. There you can change your tradition, switch between the Western and Eastern calendar, choose which day is kept as the Lord's Day and show or hide the deuterocanonical books. Under Settings → Appearance you can also choose how sacred figures are depicted. These choices stay on your device.
How do I change the Bible translation?
Open the Bible tab and use the translation control in the reader to pick another translation or to compare two side by side. All bundled translations are free for everyone. Some books exist only in certain translations; for example, the deuterocanonical books are in the World English Bible and the King James Version but not in every other edition.
How do reminders work, and how do I turn them off?
Reminders are scheduled on your device; they do not come from a server. Under Settings → Notifications you can set the time of the morning ritual and the evening examen, set quiet hours or switch reminders off. If nothing arrives, check that notifications are allowed for Emmaus in your device settings and that a focus or battery-saving mode is not holding them back.
What is discreet mode?
Discreet mode is for places where it is better to keep faith quiet. When it is on, reminders use neutral wording and the verse is hidden on the lock screen, so a glance at your phone does not show what the app is for. You can turn it on in Settings. It changes what is displayed, not what is stored: your data stays on your device either way.
How do I report a bug or a mistake in the text?
For an error in a verse, tap the verse in the reader and choose Report an error. For anything else, write to [email protected] and tell us what you did, what you expected and what happened, plus your device model, system version and app version. A screenshot helps. Please do not include passwords or anything private that the report does not need.